There are so many companies these days that provide automated systems to answer customer calls. They use it to direct the call to the “right” agent or to verify our identity. For example, you may be familiar with voice of a lady saying “Please press 1 for English”, “Please enter your PIN code”, “Please press 0 to speak with our customer representative”, etc.

We can automate our “answer” using dial sequences. Personally, I use this tip to enter my PIN code each time I dial my voice mail number. You can also use this tip for example to dial an extension number automatically.

The following pictures show examples of dial sequences. In this example, I dial number, +12345678, followed by “p” character, which means pause. After that, it enters my PIN number, 1234, followed by “#” sign. The “p character will pause the dial sequence for 1 second. If you find 1 second is not enough, you can enter more “p” characters (as shown in the right picture).

Dial Sequence Dial Sequence

How to enter “p”? You can press * star three times.

The following picture shows how your screen looks like when your device is sending the dial sequences.

Dial Sequence

Compatible devices: S60 1st, 2nd, 3rd Edition, Nokia Nseries, Nokia Eseries.